Numéro gratuit (ligne fixe) 8001222
Toll-Free (Landline) 8001222
Numéro gratuit (ligne fixe) 8001222

Service Planner

Closing on: Mar 15, 2024

Mission

his position requires you to manage the work allocation of Technicians and to provide reporting to the Business Unit Manager or Supervisor on activities of operational performance.

 

Duties & Responsibilities 

  • Capturing of data from service sheet.
  • Printing & verification of service Sheet
  • Analyze exceeding costing and report to supervisor and Business Unit Managers
  • Retrieve and process missed service visits and prepare weekly report
  • Portfolio Management
  • Constant monitoring and analysis of each new circuit & urgence.
  • Monitoring of portfolio/volume of visits per week
  • Analyze the quality & productivity of technicians & teams (for all Business Units)
  • Knowledge and management of the range of products used by technicians
  • Set appointment with technicians & customers when house/building is closed.
  • Regular meeting with technicians
  • Ensure recommendations given to customers are followed – An email communication will be sent to ensure follow up is done.
  • Monitor mobile work of technicians
  • Ability to deal with customers by phone and e-mail in a professional manner.
  • Ensure filing is done

 

 Profile, skills & experience

  • Higher School Certificate
  • Well versed in Microsoft Office tools (exel, word, powerpoint)
  • Must be customer- oriented – both external and internal customers.
  • Effective time management skills
  • Organisation and Planning Skills
  • Have integrity and be reliable
  • Highly developed communication skills both written and verbal.
  • Problem solving/solution driven
  • Be honest and respectful
  • Sense of confidentiality
  • Work team spirit
  • Be Proactive

 

If you think you are a good fit, do not hesitate to contact us either by sending your application on hr@hardyhenry.mu, call on 2869611 or drop by at our office at Old Pailles Road, Pailles West.

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